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How to handle commercial nuisance claims in your company

On Behalf of | Dec 8, 2023 | Commercial Litigation |

As reported by Century 21 Commercial, there are over 744,000 commercial properties in Massachusetts, and many of them have a party wall. Unfortunately, this party wall can often lead to nuisance claims between businesses. Dealing with commercial nuisance claims can be a challenging aspect of running a business.

Nuisance claims arise when your business activities are causing a disturbance or harm to others in the area. This could be due to noise, odors, light pollution or other disruptions. Understanding how to handle these claims effectively is important for maintaining good community relations and ensuring your business operates within legal guidelines.

Identify the source of the nuisance

When a nuisance claim arises, the first step is to identify the source of the nuisance. Is it noise from your machinery, odors from your processing or something else? Understanding the cause of the complaint allows you to address it more effectively.

Communicate with the complainant

Open communication is important. Reach out to the person or group making the claim. Listen to their concerns and express your willingness to find a solution. Often, a direct conversation can lead to an understanding and a quick resolution.

Assess and implement changes

Assess your operations to see how you can mitigate the nuisance. This might involve changing working hours, upgrading equipment to reduce noise or emissions or altering part of your operations. Implementing these changes not only helps resolve the current claim but also prevents future issues.

Document your actions

Keep a record of the complaint and your response. Documenting your actions shows that you are taking the matter seriously and can be helpful if the claim escalates.

Review local regulations

Familiarize yourself with local regulations regarding commercial nuisances. This ensures that your business operations comply with local laws and helps in addressing any legal aspects of the claim.

By taking these steps, you can address nuisance claims effectively, maintain good relations with your community and ensure that your business operates smoothly and legally. Remember, being proactive and responsive in handling such claims is key to protecting your business’s reputation and success.